I have been to Bob’s Steak and Chop House 3 times now, and I am less then impressed.
My main disappointment is with the service. It is professional and aloof, noticeably aloof. So aloof in fact, that it has stuck out in my mind from each trip. On top of the air of superiority was an extreme sense of detachment. Like everything was scripted and delivered in a dead pan, robotic manner. Spread across four different waitresses, this manner must be something that they must recruit for and I don’t understand why.
Another thing that was mentioned last night was the noise. We had a party of five at a small round table, and your could not hear the person across the table from you with paying attention. It was so loud that when the waitress knelt next to my wife to say something too her, her sister sitting on one side mentioned that the waitress was trying to get her attention, but I had to tap her on the shoulder to actually get her to understand that the waitress was right next to her. Now I like a restaurant to be a little noisy, so you don’t feel the need to talk in hushed tones.
Now for a non-complaint, just an oddity. In three trips to Bob’s, I have never seen the sommelier. During the first trip, the waitress came around for drink orders, asked if we were having wine (it was a large party of maybe 15), and we said yes. She moved on and then came back with everyone’s drinks about 10 minutes later, including a couple glasses of wine. We waited another few minutes, and asked if we could order wine? “The sommelier will be with you in a moment.” Ah, we just wanted glasses of wine, one was ordering a bottle and if we were, there were 3 people at the table who could have ordered without a 15 minute wait for the sommelier. We ordered our glasses and were done.
My next trip, I ordered a bottle of wine that I was very happy with, but I was not offered the services of the sommelier, nor did the man who brought my bottle introduce himself as the sommelier. This was an early dinner mid week for business, so it is very possible that there was no sommelier.
Finally, last night, no one ended up ordering wine, but it was prime time on a Saturday and I was surprised that the services of a sommeler were not offered. I have already complained about the service, and you typically do not tip the server on a bottle of wine, but you do tip the server on other drinks, so maybe…
Now, having never seen the sommelier, he is doing his job. I have not had a glass of wine at Bob’s that we did not go out and buy a bottle of. I have two good Pinot Noirs and Brook has had a good Riesling, so I am happy with the wine list that has been put together.
In the end, the food is good, the wine selection is great, the service could be personable, and I cannot say that Bob’s is “worth” it.
September 14th, 2008 | Category: Food | Leave a comment